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How long it takes
Every print is made to order, so nothing ships the same day. Allow 5–10 working days for printing, finishing and checking before your order is dispatched. Framed pieces are usually at the longer end of that.
Once dispatched, UK delivery is typically 2–3 working days after dispatch.
If anything is going to take noticeably longer — a framing delay, a supply problem — I will tell you rather than leave you guessing.
Delivery cost
UK delivery is included in the price of every print. There is no separate postage charge and nothing is added at checkout — the price you see is the price you pay.
Prints are sent tracked, so you can follow them, and framed pieces are sent by a service appropriate to their size and weight.
Where I deliver
Delivery is currently within the United Kingdom only. Checkout will only accept a UK address.
If you are outside the UK and want a print, get in touch — I would rather quote you properly for a specific parcel than apply a flat rate that turns out to be wrong.
How prints are packed
Unframed prints up to A4 are sent flat, backed with rigid board in a stiffened envelope. A3 prints are rolled in a wide-diameter tube with acid-free tissue, which avoids a tight curl and makes them easier to flatten and frame.
Framed pieces are corner-protected, wrapped and boxed to prevent movement and protect the frame and glazing in transit.
Everything is checked by hand before it goes out. I would rather reprint something at my own cost than send a print I am not happy with.
If it arrives damaged
Occasionally a parcel takes a knock. If your print arrives damaged, photograph the packaging as well as the print and send both to me within 7 days of delivery.
Keep the box until the matter is settled — photographs of the outer packaging are usually what determines a carrier claim, and without them it is much harder to resolve.
I will send a replacement or refund you in full, including any postage you paid. You will not be asked to cover the cost of a print that arrived damaged.
Changing your mind
Every print is produced individually once you order, to the size, frame colour and framing option you choose. Nothing is picked off a shelf.
The statutory 14-day right to change your mind does not apply to goods made to a consumer's specification or clearly personalised. I treat a print produced to your chosen size and framing combination as falling within that exception. This is stated on the product page and again in the basket before you pay.
If you change your mind before production starts, contact me straight away. If it has not yet gone into production I will cancel and refund you in full, no questions asked.
This does not affect your rights if something is wrong with the print — see the next section, which cannot be excluded.
If something is wrong with the print
Separately from changing your mind, you have rights under the Consumer Rights Act 2015: what I supply must be of satisfactory quality, fit for purpose and as described. These rights always apply and cannot be excluded.
If a print is faulty, misdescribed or not what you ordered, tell me and I will replace it or refund you in full, including postage both ways.
One thing that is not a fault: photographic prints look different under different lighting, and no screen matches paper exactly. Slight variation in tone between what you saw online and what arrives is a normal characteristic of the medium.
Getting in touch
For anything about an order — a delay, a change of address, damage, a return — email LxkeyPhotography@gmail.com with your order reference and I will come back to you.
Order references look like a short code of letters and numbers and appear in your confirmation email.